Refund Policy

Last updated: July 9, 2026

We want ticket buying on Taack to feel clear and fair. This Refund Policy explains when refunds may be issued for ticket purchases made on the platform. By completing a purchase, you agree to these terms.

1. General Ticket Policy

Ticket purchases are final. In most cases, refunds are not available once your order is complete.

Refunds are not provided for change of mind, personal scheduling conflicts, deciding not to attend, selecting the wrong event or ticket type, incorrect purchaser details, duplicate purchases made in error by the buyer, or tickets bought by someone else on your behalf.

Where available, ticket transfers may be a better option than a refund. Transfer options depend on the event organiser's settings.

2. When Refunds May Be Issued

Refunds are typically considered only in these situations:

• Event cancellation: the organiser cancels the event and chooses to refund ticket holders.
• Organiser discretion: the organiser decides a refund is appropriate for your order. This is case-by-case and not guaranteed.
• Verified platform or payment issues: for example, you were charged but did not receive a valid ticket, or you were charged more than once for the same order because of a technical problem.

Outside of verified technical issues, refund decisions sit with the event organiser. Taack can help coordinate the process, but we do not automatically refund tickets for personal reasons.

3. What Is Not Grounds for a Refund

The following are not grounds for a refund:

• Venue, lineup, or talent changes
• Being refused entry for any reason at the organiser or venue's discretion
• Promises made by a promoter that are not fulfilled
• Arriving late or missing the event
• Not meeting age, dress code, or other entry requirements

If an event is postponed, your ticket usually remains valid for the new date and time unless the organiser decides otherwise.

4. How Refunds Are Processed

If a refund is approved:

• It is typically issued less processing fees from the original purchase.
• It is returned to the original payment method. We cannot refund to a different card or account.
• It usually takes 5–10 business days to appear on your statement, depending on your bank or card issuer.
• You will receive an email confirmation once the refund has been initiated.

5. How to Request a Refund

Start with the event organiser when possible. You can also contact Taack support with your order confirmation details and the reason for your request. We'll help route it, but approval is usually at the organiser's discretion.

Taack Support: hey@taack.app

6. Related Policies

This Refund Policy works alongside our Terms of Service and Merchant Agreement.